Cancellation and refund requests
Cancel renewal through the billing page to prevent the next annual charge. Cancellation keeps the remaining paid period available and does not automatically refund an annual fee. Outside any rights provided by applicable law, we do not offer an automatic prorated refund for unused time or a change of mind after a paid period starts.
Billing errors and service problems
For a duplicate charge, an incorrect amount, a material service problem or a refund you believe you are entitled to, email [email protected] from your account email. Include the invoice reference and a brief explanation; do not send a card number or security code. We will review the verified payment and circumstances and explain the outcome. This policy does not limit mandatory consumer rights or remedies for a service that was not provided as agreed.
Approved refunds and access
An approved refund is processed through Stripe to the original payment method where supported. Your payment provider controls when it appears in your balance. A confirmed full refund can end paid hosting access for the refunded period. A later valid paid period remains separate. Partial refunds do not automatically cancel renewal, so check the subscription status on the billing page.