Welcome Book Builder support.

Find the right help article

For a document import, check the supported formats and file limits. For a guest link, confirm the published version and current share link. For a PDF, open Recent exports to see its status. These checks can help you describe the problem when you contact support.

• Supported TXT, DOCX and PDF imports
• Troubleshoot saving, guest links and exports
• Billing, renewal and cancellation help

What to include in a support request

Describe what you were trying to do, the step that failed and any error shown. Include the approximate time with your time zone, and whether you were using a browser draft or account guide. A screenshot can help if you remove private information first.

• Do not send passwords, sign-in codes, door codes, identity documents or full guest guide links.
• For billing questions, use the email address associated with your account and describe the issue without sending full card details.
• For accommodation, arrival or urgent property questions, contact the host through your booking channel. Product support does not manage stays.

• Account data export and deletion