Start with the action that failed
Check whether you are using a browser draft, an account guide or the editor demo. Their storage, upload and publishing behavior differs. Keep the editor open if you have unsaved text, then use the matching steps below.
My changes did not save
Keep the editor open. Check your connection, then choose Save draft or Try saving again. If another tab changed the guide, download your current draft before choosing Load saved version. For a browser draft, check that browser storage is allowed and download a backup before leaving.
My document will not import
Use UTF-8 TXT, DOCX or a PDF with selectable text, up to 10 MiB (about 10.5 MB). PDFs can have up to 20 pages. Scanned and password-protected files need a readable, unlocked text copy. Browser drafts support pasted text and TXT files; sign in for DOCX and PDF uploads. If a file still fails, paste the relevant text.
The guest link does not open
Check that the guide is published and Billing shows guest access is available. After replacing or revoking a link, use the current link from Share guide and replace old QR cards. Test it on another device. Give guests arrival information through your booking channel while you resolve the issue.
A PDF is taking too long or failed
Open Export PDF and select the task under Recent exports. A queued file may still be waiting to be prepared. If it failed, choose Try again and submit the export again. If it keeps failing, contact support with the time of the attempt and the error shown. Do not send entry codes or private guide text.
My browser-draft photo disappeared
Browser drafts and demos keep selected photos only while the editor stays open. Reloading or leaving removes them, and text backups do not contain image files. Add the original photo again. Account uploads are stored separately.
Sign-in or checkout is unavailable
Try again after checking your connection. For email sign-in, check your spam folder and use the newest code. If Google sign-in does not complete, try email. For checkout problems, refresh Billing to check whether a payment completed before starting again. You can keep writing a browser draft while sign-in is unavailable.